When depositing EUR, it can take between 1 and 2 days for your deposit to be shown in your HOLD EUR account balance.
Delays can occur if:
Your account reference was not received with your payment;
Your daily deposit limit has been exceeded. Please refer to Fees & Limits.
The funds were not received from a bank account in your name.
When depositing cryptocurrency, as a general rule, it can take up to 20 minutes for the deposit to reach HOLD and be allocated to your respective wallet balance.
Delays can occur if:
The wallet address from which the funds were sent has been identified as risky based on AML screening checks.
The underlying blockchain for the cryptocurrency is experiencing delays.