When depositing EUR, it can take between 1 and 2 days for your deposit to be shown in your HOLD EUR account balance.

Delays can occur if:

  • Your account reference was not received with your payment;

  • Your daily deposit limit has been exceeded. Please refer to Fees & Limits.

  • The funds were not received from a bank account in your name.

When depositing cryptocurrency, as a general rule, it can take up to 20 minutes for the deposit to reach HOLD and be allocated to your respective wallet balance.

Delays can occur if:

  • The wallet address from which the funds were sent has been identified as risky based on AML screening checks.

  • The underlying blockchain for the cryptocurrency is experiencing delays.

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