In order to verify your identity, you will need either your passport or National ID at hand.

In order to verify your address you will need one of the following documents:

  • Utility bill (gas, electric, satellite television, landline phone bill) issued within the last three months
  • Local authority council tax bill for the current council tax year
  • ID document displaying address (provided not already used as proof of ID)
  • Bank, Building Society or Credit Union statement or passbook dated within the last three months
  • Original mortgage statement from a recognised lender issued for the last full year
  • Lawyer's or Notary's letter within the last three months confirming recent house purchase or land registry confirmation of address
  • Council or housing association rent card or tenancy agreement for the current year
  • Tax Authority self-assessment letters or tax demand dated within the current financial year
  • Electoral Register entry
  • Police Conduct Certificate
  • Government-issued documentation (tax documentation, court summons etc)


  • We appreciate that paper documents aren’t always available. If you have a digital document you can take a screenshot of it on your phone and upload this.
  • Documents can be in any of the following languages: English, French, Italian, Spanish, Portuguese or German.
  • We retain the right to request that documentation be provided in the above-mentioned languages where not sufficiently intelligible.
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